Fandango, one of the leading platforms for movie ticket purchases in the U.S., has reached a $9 million settlement in 2025 following a class action lawsuit regarding hidden service fees. This legal development affects thousands of users, especially in New York, who bought tickets through the Fandango website or mobile app between August 29, 2022, and March 11, 2024.
The core complaint in the lawsuit revolves around allegations that Fandango failed to clearly disclose additional service fees until the final stages of the checkout process. Consumers claim they were misled by initial price displays, only to be surprised by charges added later. The lawsuit was filed in the New York Supreme Court for Nassau County, and although Fandango has denied any wrongdoing, the company agreed to settle to resolve the matter and avoid protracted litigation.
For affected users, this settlement offers either a $5 cash refund or a $5 voucher for future purchases on Fandango. While the amount is modest, the settlement represents a broader consumer protection initiative ensuring price transparency in online transactions. If you believe you’re eligible, it’s important to understand the details before the claim deadline on March 31, 2025.
Fandango $9 Million Settlement 2025 Legal Basis and Background of the Case
The lawsuit, titled Fandango Ticket Fee Settlement (Case No. 610563/2024), accuses Fandango of violating New York’s consumer protection laws by obscuring the full cost of tickets during online purchases. The suit claims that many customers were attracted by an advertised price, only to face unexpected fees in the checkout stage.
While Fandango argued that their pricing disclosures complied with applicable regulations, they have chosen to settle without admitting any fault. This is a common strategy in class action cases, allowing companies to cap legal exposure and provide restitution to consumers without a drawn-out court battle.
The legal process began in 2024, and after negotiations, both parties agreed on a settlement amount of $9 million, to be distributed among eligible claimants and to cover legal and administrative fees.
Eligibility Criteria for the Settlement
To qualify for compensation, consumers must meet certain requirements outlined by the settlement administrators. Eligibility is based on transaction details and geographic location.
You are considered eligible if:
- You purchased one or more movie tickets via Fandango’s official website, mobile app, or affiliated platforms.
- Your ticket purchases occurred between August 29, 2022, and March 11, 2024.
- The movie theater for which the ticket was purchased was located in New York State.
You are not eligible if:
- Your purchase occurred outside New York State.
- You used a third-party platform not officially owned or operated by Fandango.
- You did not complete the transaction during the specified timeframe.
The settlement covers both regular customers and occasional users who made qualifying purchases during the outlined period.
Overview of Settlement Terms and Payment Options
Eligible users can receive either a $5 cash payment or a $5 voucher for future ticket purchases. The actual value may vary depending on the total number of valid claims filed.
| Compensation Type | Amount Offered | Delivery Method |
|---|---|---|
| Cash Refund | $5 | PayPal, Venmo, ACH, or Paper Check |
| Fandango Voucher | $5 | Digital voucher via email |
While users can choose their preferred compensation option during the claim process, only one claim per person is generally allowed unless multiple purchases with documentation are presented.
How to File Your Settlement Claim Online
Submitting your claim is simple and can be done without the need for legal representation. The claims process is handled through the official website designated for the Fandango settlement.
- Visit the settlement portal: FandangoTicketFeeSettlement.com
- Navigate to the “Submit a Claim” section.
- Enter your personal information, including full name, address, and email.
- Choose whether you want a cash payment or a voucher.
- Attach supporting documents (optional but helpful)—email confirmations, ticket receipts, or screenshots.
- Review your submission and confirm accuracy.
- Submit the form and save your confirmation ID for future tracking.
Providing proof of purchase is not mandatory, but those who can verify their transactions may experience faster claim processing.
Supporting Documentation and Additional Recommendations
Although documentation is optional, it strengthens your claim and may protect against delays. The settlement administrator has encouraged users to retain any receipts or digital proof if available.
- Email receipt from Fandango or affiliated ticket partner
- Screenshot of transaction or ticket confirmation
- Fandango account purchase history (optional)
The absence of these materials does not invalidate your claim but may limit support in case of disputes.
Important Dates to Remember
Several legal deadlines apply to this settlement, including the window to submit claims, object to the terms, or opt out of the class.
| Event | Deadline/Date |
|---|---|
| Objection/Exclusion Deadline | January 28, 2025 |
| Final Court Approval Hearing | February 27, 2025 |
| Last Date to Submit Claims | March 31, 2025 |
If you miss the final claim deadline, your opportunity to receive compensation under this settlement will be forfeited.
Broader Implications for Consumers and Businesses
This settlement is not just about movie tickets—it underscores the increasing scrutiny of digital service fees across e-commerce platforms. Regulatory authorities and courts are now emphasizing the importance of full price transparency before checkout.
Consumers expect upfront, clear disclosures without surprises at the final step. The Fandango case illustrates how even minor price misrepresentations can lead to significant legal exposure and financial liability for companies operating at scale.
Moreover, businesses across industries are now reevaluating their interface designs and disclosure policies to comply with local and federal laws. This case could set a precedent, prompting more class actions against similar pricing practices in digital marketplaces.
Contact Information for Assistance
If you have questions or need help regarding your eligibility or claim status, the settlement administrator can assist the following channels:
- Toll-Free Number: 888-884-1053
- Email: [email protected]
- Website: FandangoTicketFeeSettlement.com
Customer service is available on weekdays and can help you with documentation queries, form corrections, and general claim processing updates.
Secure Your Compensation Before the Deadline
The Fandango $9 million settlement is a notable consumer rights resolution that directly impacts individuals who bought movie tickets in New York using the Fandango platform between late 2022 and early 2024. If you qualify, you can opt for a small cash refund or a Fandango voucher, but only if you submit your claim before March 31, 2025.
Though the amount is limited, the significance of this case extends beyond its financial value—it demonstrates the importance of ethical practices in online commerce. Don’t miss your opportunity to participate in the settlement and receive your compensation.